Refund policy

💬 WubMeOut FAQ & Refund/Return Policy

🔄 Do you accept returns or exchanges?

All sales are final — WubMeOut merch is made-to-order, which means I don’t hold inventory or offer traditional returns or exchanges.

However, if your item arrives damaged, defective, or you receive the wrong item, please reach out within 30 days of delivery and I’ll get it corrected through my print partner.

I cannot offer replacements or refunds for:

  • Incorrect size orders

  • Mistaken color or product selections

  • Shipping delays outside my control

If you’re unsure about sizing, please refer to the size chart or contact me before ordering — I’m happy to help make sure it’s right.

⚠️ I can’t offer replacements for items ordered in the wrong size, color, or style by mistake, so please double-check before confirming your order.

🚫 Do you offer local pickup or drop-offs?
Nope — for safety and time reasons, I don’t offer local meetups or pickups. Everything is shipped directly from the site so you can track your order safely and securely.

⏱ How long does shipping take?
WubMeOut merch is made-to-order, so here’s how the timeline breaks down:

Production time: 1 week if we collaborate on a design. All other products are made when sold and may take 2-5 business days. 

Shipping time (after production): 2–4 business days via express shipping

If you’re ordering something for a specific event or festival, please order at least 2.5 weeks in advance to make sure it arrives on time.

🧠 Can I request a custom design?
If you’re looking for something specific, I’d love to hear your idea, please email me at wubmeoutproduction@gmail.com and we can collab on a design! 💜

📦 What if I put in the wrong shipping address?
If you catch the mistake early and email wubmeoutproduction@gmail.com within 24 hours, I’ll do my best to fix it before the item ships.

If the package is already in transit:

I can’t reroute it or offer a refund for items shipped to the wrong address

If it bounces back to me, I’ll need to charge a reshipment fee before sending it to the corrected address

Returned packages can take up to 4 weeks to make it back to me — shipping carriers don’t prioritize returns.

📬 You’re not answering my DMs — how do I reach you?
I don’t handle customer service through DMs. For all order questions, issues, or love letters, please email:

wubmeoutproduction@gmail.com

This keeps everything organized and ensures you get a response in a timely manner.